The pandemic has taught businesses that anything is possible when it comes to outside factors that can impact their operations.
Going forward, it’s important for business owners to keep flexibility and mobility in mind when planning as many business processes as possible. This includes one of the main ways that they speak with clients… their phone system.
VoIP phone systems look a lot different than they did just 10 years ago. Today’s VoIP takes advantage of high-speed internet to provide quality and enterprise-class features.
But the most important feature in a post pandemic environment is the ability to answer phones from any location, by computer, mobile device, or VoIP desk set.
Here are several ways that using VoIP can help you get through the COVID-19 pandemic and beyond.
Many companies have been hit with economic challenges due to the pandemic and related lockdowns. They need ways to lower costs without sacrificing the growth of their business.
VoIP offers a way to both improve the way you do things and reduce cost at the same time. A cloud-based phone system can offer an average savings of 50% on phone bills alone, plus savings in additional areas, such as:
The scalability of VoIP means your not making an investment in phone lines that you might not need later, like you do with an analog system. You can easily add or remove users as your needs change.
Having a business line is as necessary as having email. So, if your employees have to work from home, they can be hampered if they don’t have access to the way they normally make and receive calls.
VoIP systems can create a seamless experience for both the user and the caller because they’re not dependent on being located in the same place. Whether someone is on mobile, working from home, or at the office, they have the phone features they depend on and can get their calls without any workarounds.
This means better productivity because someone isn’t trying to figure out how to make a landline phone system work for their remote needs.
Customers expect the same professional experience whenever they call your office. If your phone system has a dial-by-name directory, they expect to be able to use that anytime they call.
If you’re having to resort to call forwarding or using mobile phones, the customer experience can be compromised, and a person can lose faith that your company “has it together” when it comes to customer support.
VoIP offers the same full-featured experience (hold music, auto attendant, etc.) for the caller no matter where your staff is located and employees can get their calls instantly via phone, mobile, or desk phone.
One challenge when you’re trying to accommodate remote workers and have a landline-based phone system is figuring out how those team members make and receive calls.
If employees are using their personal mobile phones or home landline, then customers will have multiple numbers they associate with your company and may not be sure which they should use.
If they don’t realize the number they’ve saved from the Caller ID is an employee’s home phone, they could call and be surprised hearing a younger family member answer when they expect your company.
VoIP gives employees a company line they use to call out on, which eliminates the potential phone number confusion that can happen when employees work from home.
While VoIP has the same types of features you get on an enterprise-class phone system, it also offers some features that you can’t get on an analog phone.
Features like having your voicemails automatically transcribed and emailed to you or having messages come into your CRM program and attach to the customer record are big time-savers.
These cloud-based automations are unique to VoIP and can mean a big productivity improvement when it comes to call and message handling.
VoIP offers multiple benefits for companies navigating the post-pandemic environment and provides business managers the tools to measure communications activity. Let us help you transition smoothly to power more agile communications and reduce costs at the same time.
Contact us today to schedule a consultation.